Shipping policy
Each parcel leaves us with care, carrying a piece of Letterplay’s story to yours.
Processing Time
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Orders are packed and shipped within 3–5 working days.
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During festive seasons or high-volume periods, processing may take a little longer we’ll let you know if delays arise.
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Custom or made-to-order pieces need a little extra time! Feel free to reach us at hello@letterplay.co for the latest update.
Domestic Shipping (Singapore)
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Free shipping: orders above SGD80
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Flat rate: SGD4 for orders below SGD80
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All parcels include tracking. You’ll receive details by email once your order is on its way.
International Shipping
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Available to selected countries.
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Customs duties, taxes, or fees (if applicable) are the responsibility of the customer.
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Delivery times vary by destination. We’ll share updates and tracking as soon as the parcel ships.
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Customs inspections or seasonal surges may cause delays outside our control.
Damaged or Lost Parcels
Once handed to the courier, parcels are in their care. If your order is lost or arrives visibly damaged, please contact the courier to file a claim. Keep all packaging and items for documentation. For guidance, reach us at hello@letterplay.co, we will do our best to assist.